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Customer Service

In addition to providing superior-quality digestive care supplements, our goal at Renew Life is to provide a positive experience for all of our online shoppers. If at any time you have questions about our products or need help with an order, our Customer Service Team is ready to help.

Please keep in mind that while our product specialists are knowledgeable about natural health care, they are not doctors. They will be happy to coach you about the best ways to use our products, but they cannot provide specific medical advice.

Please consult your physician before using any Renew Life product if you are pregnant, nursing, or under medical supervision.

Write Us:
Renew Life
211 W. Pettigrew Street
Durham, NC 27701

E-mail Us:
For order and Auto-Delivery inquiries, please click here.
For company or product questions or feedback, please click here.

Call Us:
Customer Care specialists are available Monday – Friday 9 a.m. – 5:30 p.m. EST

Call us at 1-800-830-1800.
Press 1 or Order and Auto-Delivery Inquires
Press 2 for all other inquiries

Please note that due to the COVID pandemic, our specialists are working remotely and for security reasons, we cannot assist with processing credit card numbers over the phone or by email.

QUALITY, PURITY & POTENCY GUARANTEE
At Renew Life, we focus on promoting optimal health by formulating natural products that support digestive and total-body wellness.* In order for us to provide you with the best possible digestive support, our products must exemplify the highest levels of quality and purity. Our comprehensive quality program includes careful analyses of our raw materials and systematically testing of our finished products to ensure that they meet or exceed the potencies of stated nutrients through the expiration date. Perhaps as important as the ingredients that are in our products are the ingredients that are not in our products. To keep you smiling, we are committed to providing natural supplements with no artificial ingredients, colors, preservatives, or other unnecessary materials of any kind.

Our Promise to You

  • Effective, Award-winning Products
  • Premium Ingredients Derived for Nature
  • Quality cGMP (Good Manufacturing Practices) Standards
  • Outstanding Customer Service

RETURNS
We are proud to offer hassle-free refunds as our return policy.

If you’re not 100% satisfied with your purchase, there is no need to return your product to ensure a refund. Simply contact Customer Service at 1-800-830-1800 within 60 days of your order ship date and we will process your refund back to the original form of payment. Shipping and handling fees are not refundable.

Orders that are past the 60 days are not eligible for a refund. This policy is only applicable to products ordered from our website. We reserve the right to deny a refund and/or issue a credit in place of a refund if we determine that our policy is being abused.

SHIPPING
Once an order is received, the invoice is sent immediately to our on-site warehouse where it is filled, examined for accuracy, and shipped. Orders are typically shipped within 24 to 48 hours through USPS for priority mail which may take up to 2-3 weeks due to USPS holiday volume.

ORDER TRACKING
You will receive a shipping confirmation email within 48 hours of placing your order. This email will provide you with the shipping confirmation number necessary to track your order.